MANAGE YOUR ORDERS (WEB APP)

Welcome to the Orders tab in your Store Manager Web App , your command center for managing every sale, whether products or events.

Watch the video tutorial here

1. Accessing the Orders Tab

• To log in to your Store Manager Web App,Click on the “Orders” tab in the left-hand menu.
  
  
  
  

2. First-Time Merchant Flow

• If you’re a new merchant, the Orders screen will greet you with a prompt to create your first order.
  
  
  
• Follow these steps:
  
  • Select a product or ticket.
    
  • Add customer details (new or existing).
    
  • Enter payment details and confirm the sale
    
    
  • Click Submit to place the order.
    
    
    
• Once submitted, you’ll be redirected to the Order Details page, where you can view all the order info and its current status — and take further action like delivering or canceling the order.

3. Returning Merchant Flow

• For existing merchants, the Orders screen is split into two key sections:
  
  • Product Orders-shows all event-related purchases
    
  • Event Orders- shows all regular product orders
    
• Choose between:
  
  • List View (table format)
    
  • Grid View (card format)
    

4. Managing Orders

Whether you’re managing event or product orders, you have full control:

• Process orders
• View and update order details
• Deliver or cancel orders
• Filter by status, search using customer or order info, or sort to find exactly what you need fast
  
  
• Resend confirmation emails or tickets
  

5. Using Filters & Search

• Filter by status: Pending, Delivered, Cancelled
  
• Search by: Order ID, customer name, product/event name
  
• Sort by: Date, total amount