This guide walks you through setting up each question type step by step.
Field Type
Use it when…
T
Text Field
You want attendees to type a free-form answer — short or long.
◉
Options
You want attendees to choose from a list of predefined answers (single or multiple choice).
✓
Confirmation
You need attendees to acknowledge or agree to a statement.
📅
Date Picker
You need attendees to select a specific date or date range.
Getting There: Navigating to Custom Questions
1
Go to Events and navigate to the specific event you want to configure.
2
Click Manage Event on that event
3
On the event page, select the More Settings tab. This page shows the mandatory fields attendees are required to fill in at checkout.
4
Scroll down to find the Custom Questions section and click Add Custom Question.
A Text Field
Use a text field when you want attendees to type a written answer.
1
Click Text from the field type options on the left.
2
Enter your question in the question field
3
Choose the answer type: select Short Answer if you expect a brief response (a few words), or Paragraph if you expect a longer written response.
4
Toggle the Required button on if attendees must answer this question before completing checkout, or off if it’s optional.
5
Click Save Question.
B Options Field
Use the options field when you want attendees to select from a predefined list of answers
1
Click Options from the field type options on the left.
2
Enter your question.
3
Select the selection type: choose Single if you want attendees to pick only one answer, or Multiple if they can select more than one
4
Choose how the options are displayed: List shows all options expanded on screen; Dropdown collapses them into a menu attendees click to open.
5
Toggle Required on or off, then click SaveQuestion.
Tip If you selected Single, you have the option to add follow-up (conditional) questions that only appear when an attendee selects a specific answer. See Section E below.
C Confirmation Field
Use a confirmation field when you need attendees to acknowledge a statement
1
Click Confirmation from the field type options on the left.
2
Enter the statement or text you want attendees to confirm
3
Toggle Required on or off, then click Save Question.
D Date Picker Field
Use a date picker when you need attendees to select a specific date or range of dates
1
Click Date Picker from the field type options on the left
2
Enter your question
3
Select the response type: choose Single Date if you want the attendee to pick one specific date, or Date Range if you want them to select a start and end date.
4
Toggle Required on or off, then click Save Question.
E Conditional Follow-Up Questions
Follow-up questions are only available on Options fields set to Single type. They allow you to show an additional question only when an attendee selects a specific answer — keeping the form clean and relevant for each attendee.
1
After saving an Options field (Single type), return to the question and click Add Follow-Up on the specific answer you want to attach a follow-up question to
2
Select the follow-up field type: Text for a written response, Confirmation for an acknowledgement, or Date Picker for a date selection.
3
Enter the follow-up question or statement depending on the type chosen
4
For Date Picker follow-ups, also select Single Date or Date Range as the response type.
5
Toggle Required on or off, then click Save Question.
F Managing Your Questions
After saving a question, you are taken back to the MoreSettings page where you can manage all the custom questions you have set up for that event.
1
To delete a question, click the delete icon next to the question you want to remove.
2
To rearrange the order questions appear at checkout, drag and drop them into your preferred order.
3
To edit a question, click Edit Question. This takes you back to the setup page where you can make any changes and save.
4
Once you’re happy with your questions, click the Preview button to see exactly how the checkout will appear to attendees before the event goes live.
Accessing Attendee & Order Data
Part 1: Viewing Attendee Information
Step 1: Navigate to the Attendees Tab
Open event feature on the web
Locate and click the Attendees tab under event tab under “manage event”
Step 2: Review the Attendees List
You’ll see a table/list of all attendees for the event, showing key info per line — typically name, ticket type, purchase date, email etc
Each row represents one buyer/attendee
Step 3: View Full Details for an Attendee
On the row of the attendee you want to inspect, click See More Info
This opens the attendee’s full profile, including:
Personal information (name, email etc)
Custom question responses — any additional info collected via custom fields/questions set up for the event
Step 4: Export the Attendee List
On the main Attendees tab view
Click the Export Attendees button
This generates a downloadable file ( CSV ) containing the attendees data
Part 2: Viewing Order Details
Step 1: Go to the Orders Section
Navigate to the Orders tab/feature from the web app
Step 2: Select an Order
Click on any individual order from the list to open its details
Step 3: Review Order Details
The order detail view will show:
Buyer information
All products/tickets included in that order
Pricing and payment details
Custom fields filled per product — any custom question responses tied specifically to each product/ticket type within that order