General Terms and Conditions

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General Terms and Conditions

Terms of Service

By signing up for a Hustle Account (as defined in Section 1) or by using any Hustle Services (as defined below), you are agreeing to be bound by the following terms and conditions (the “Terms of Service”).

As used in these Terms of Service, “we”, “us” and “Hustle” means the applicable Hustle Contracting Party (as defined in Section 4 below).

The services offered by Hustle under the Terms of Service include various products and services to help you sell goods and services to buyers, whether online (“Online Services”) by enabling you to create and build your own online store, in person (“POS Services”), or both.

Any such services offered by Hustle are referred to in these Terms of Services as the “Services”.

Any new features or tools which are added to the current Services shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time.

Hustle reserves the right to update and change the Terms of Service by posting updates and changes to the Hustle website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you. and if you do not accept such amendments, you must cease using the Services.

You must read, agree with and accept all of the terms and conditions contained or expressly referenced in these Terms of Service, including Hustle’s Acceptable Use Policy (“AUP”) and Privacy Policy and Notice of Photography, Audio & Video Recording. 

1. Our values

Trust is the foundation of the Hustle platform and includes trusting us to do the right thing with your information. Three main values guide us as we develop our products and services. These values should help you better understand how we think about your information and privacy.

  1. To access and use the Services, you must register for a Hustle account (“Account”) by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. Hustle may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.
  2. You must be the older of: (i) 18 years, or (ii) at least the age of majority in the jurisdiction where you reside and from which you use the Services to open an Account.
  3. You confirm that you are receiving any Services provided by Hustle for the purposes of carrying on a business activity and not for any personal, household or family purpose.
  4. You acknowledge that Hustle will use the email address you provide on opening an Account or as updated by you from time to time as the primary method for communication with you. You must monitor the primary Account email address you provide to Hustle and your primary Account email address must be capable of both sending and receiving messages. Your email communications with Hustle can only be authenticated if they come from your primary Account email address.
  5. You are responsible for keeping your password secure. Hustle cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.
  6. You acknowledge that you are responsible for the creation and operation of your Hustle Store.
  7. Hustle is not a marketplace. Any contract of sale through your Hustle Store is directly between you and the buyer.
  8. You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).
  9. A breach or violation of any term in the Terms of Service, including the AUP, as determined in the sole discretion of Hustle may result in an immediate termination of your Services.

WHICH MEANS

You are responsible for your Account and any Materials you upload to the Hustle Service. Remember that if you violate these terms we may cancel your service. If we need to reach you, we will send you an email.

2. ACCOUNT ACTIVATION

2.1 Store Owner

  1. Subject to section 2.1(2), the person signing up for the Service by opening an Account will be the contracting party (“Store Owner”) for the purposes of our Terms of Service and will be the person who is authorized to use any corresponding Account we may provide to the Store Owner in connection with the Service. You are responsible for ensuring that the name of the Store Owner (including the legal name of the company that owns the Store, if applicable) is clearly visible on the Store’s website.
  2. If you are signing up for the Services on behalf of your employer, your employer shall be the Store Owner. If you are signing up for the Services on behalf of your employer, then you must use your employer-issued email address and you represent and warrant that you have the authority to bind your employer to our Terms of Service.
  3. Your Hustle Store can only be associated with one Store Owner. A Store Owner may have multiple Hustle Stores. “Store” means the online store or physical retail location(s) associated with the Account.

WHICH MEANS

Only one person can be the “Store Owner”, usually the person signing up for the Hustle Service. The Store Owner is responsible for the Account, is bound by these Terms of Service and is responsible for the actions of others accessing the Account. If you sign up on behalf of your employer, your employer is the Store Owner responsible for your Account.

3. General Conditions

You must read, agree with and accept all of the terms and conditions contained in these Terms of Service, including the AUP, and Privacy Policy before you may become a Hustle User.

  1. Technical support in respect of the Services is only provided to Hustle Users.
  2. The Terms of Service shall be governed by and interpreted in accordance with the laws of Kenya applicable therein, without regard to principles of conflicts of laws.
  3. You acknowledge and agree that Hustle may amend these Terms of Service at any time by posting the relevant amended and restated Terms of Service on Hustle’s website, available at and such amendments to the Terms of Service are effective as of the date of posting. Your continued use of the Services after the amended Terms of Service are posted to Hustle’s website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, do not continue to use the Service.
  4. You may not use the Hustle Services for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to you in your customer’s jurisdiction, or the laws of Kenya. You will comply with all applicable laws, rules and regulations in your use of the Service and your performance of obligations under the Terms of Service.
  5. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Services, or access to the Services without the express written permission by Hustle.
  6. You shall not purchase search engine or other pay per click keywords (such as Google Ads), or domain names that use Hustle or Hustle trademarks and/or variations and misspellings thereof.
  7. Questions about the Terms of Service should be sent to Hustle Support.
  8. You understand that your Materials (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
  9. You acknowledge and agree that your use of the Services, including information transmitted to or stored by Hustle, is governed by its privacy policy at .
  10. All the terms and provisions of the Terms of Service shall be binding upon and inure to the benefit of the parties to the Terms of Service and to their respective heirs, successors, permitted assigns and legal representatives. Hustle shall be permitted to assign these Terms of Service without notice to you or consent from you. You shall have no right to assign or otherwise transfer the Terms of Service, or any of your rights or obligations hereunder, to any third party without Hustle’s prior written consent, to be given or withheld in Hustle’s sole discretion.

WHICH MEANS

The Hustle service belongs to us. You are not allowed to rip it off or use it for any illegal or sketchy purpose. If you or your employees or contractors use Hustle’s APIs, you will comply with our API terms.

Your Materials may be transferred unencrypted and may be altered, but credit card information is always encrypted.

4. HUSTLE CONTRACTING PARTY

  1. If the billing address of your Store is located in Kenya, this Section 4(1) applies to you: a. “Hustle Contracting Party” means HustleSasa Ltd., a Kenyan corporation, with offices located at P.O. Box 13722 – 00900.
  2. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Kenya with respect to any dispute or claim arising out of or in connection with the Terms of Service.

WHICH MEANS

If a dispute arises you may bring an action to a Kenyan court of Law.

5. HUSTLE RIGHTS

  1. We reserve the right to modify or terminate the Services for any reason, without notice at any time. Not all Services and features are available in every jurisdiction and we are under no obligation to make any Services or features available in any jurisdiction.
  2. We reserve the right to refuse service to anyone for any reason at any time.
  3. We may, but have no obligation to, remove Materials and suspend or terminate Accounts if we determine in our sole discretion that the goods or services offered via a Store, or the Materials uploaded or posted to a Store, violate our Acceptable Use Policy (“AUP”) or these Terms of Service.
  4. Verbal or written abuse of any kind (including threats of abuse or retribution) of any Hustle customer, Hustle employee, member, or officer will result in immediate Account termination.
  5. Hustle does not pre-screen Materials and it is in our sole discretion to refuse or remove any Materials from the Service, including your Store.
  6. We reserve the right to provide our services to your competitors and make no promise of exclusivity in any particular market segment. You further acknowledge and agree that Hustle employees and contractors may also be Hustle customers/merchants and that they may compete with you, although they may not use your Confidential Information (as defined in Section 6) in doing so.
  7. In the event of a dispute regarding Account ownership, we reserve the right to request documentation to determine or confirm Account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, government issued photo ID, the last four digits of the credit card on file, your status as an employee of an entity, etc.
  8. Hustle retains the right to determine, in our sole judgment, rightful Account ownership and transfer an Account to the rightful Store Owner. If we are unable to reasonably determine the rightful Store Owner, without prejudice to our other rights and remedies, Hustle reserves the right to temporarily disable an Account until resolution has been determined between the disputing parties.

WHICH MEANS

We can modify, cancel or refuse the service at anytime.
In the event of an ownership dispute over a Hustle account, we can freeze the account or transfer it to the rightful owner, as determined by us. 

6. CONFIDENTIALITY

  1. Confidential Information shall include, but shall not be limited to, any and all information associated with a party’s business and not publicly known, including specific business information, technical processes and formulas, software, customer lists, prospective customer lists, names, addresses and other information regarding customers and prospective customers, product designs, sales, costs (including any relevant processing fees), price lists, and other unpublished financial information, business plans and marketing data, and any other confidential and proprietary information, whether or not marked as confidential or proprietary. Hustle’s Confidential Information includes all information that you receive relating to us, or to the Services, that is not known to the general public including information related to our security program and practices.
  2. Each party agrees to use the other party’s Confidential Information solely as necessary for performing its obligations under these Terms of Service and in accordance with any other obligations in these Terms of Service including this Section 6. Each party agrees that it shall take all reasonable steps, at least substantially equivalent to the steps it takes to protect its own proprietary information, to prevent the duplication, disclosure or use of any such Confidential Information, other than
    1. by or to its employees, agents and subcontractors who must have access to such Confidential Information to perform such party’s obligations hereunder, who each shall treat such Confidential Information as provided herein, and who are each subject to obligations of confidentiality to such party that are at least as stringent as those contained herein; or
    2. as required by any law, regulation, or order of any court of proper jurisdiction over the parties and the subject matter contained in these Terms of Service, provided that, if legally permitted, the receiving party shall give the disclosing party prompt written notice and use commercially reasonable efforts to ensure that such disclosure is accorded confidential treatment. Confidential Information shall not include any information that the receiving party can prove:
      1. was already in the public domain, or was already known by or in the possession of the receiving party, at the time of disclosure of such information;
      2. is independently developed by the receiving party without use of or reference to the other party’s Confidential Information, and without breaching any provisions of these Terms of Service; or
      3. is thereafter rightly obtained by the receiving party from a source other than the disclosing party without breaching any provision of these Terms of Service.

WHICH MEANS

Both you and Hustle agree to use the Confidential Information of the other only to perform the obligations in these Terms of Service. Confidential Information must be protected and respected.

7. Limitation of Liability

  1. You expressly understand and agree that, to the extent permitted by applicable laws, Hustle shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the Service.
  2. To the extent permitted by applicable laws, in no event shall Hustle or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site, our Services or these Terms of Service (however arising including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, Hustle partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents it incorporates by reference (including the AUP), or your violation of any law or the rights of a third party.
  3. Your use of the Services is at your sole risk. The Services are provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.
  4. Hustle does not warrant that the Services will be uninterrupted, timely, secure, or error-free.
  5. Hustle does not warrant that the results that may be obtained from the use of the Services will be accurate or reliable.
  6. Hustle is not responsible for any of your tax obligations or liabilities related to the use of Hustle’s Services.
  7. Hustle does not warrant that the quality of any products, services, information, or other materials purchased or obtained by you through the Services will meet your expectations, or that any errors in the Services will be corrected.

WHICH MEANS

We are not responsible if you break the law, breach this agreement or go against the rights of a third party, especially if you get sued.
Service is “as is” so it may have errors or interruptions and we provide no warranties and our liability is limited. 

8. Waiver, Severability, and Complete Agreement

The failure of Hustle to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. If any provision of the Terms of Service, including all terms and conditions and other documents it incorporates by reference, is held by a court of competent jurisdiction to be contrary to law, such provision shall be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law, and the remaining provision of the Terms of Service shall remain in full force and effect.

The Terms of Service, including the documents it incorporates by reference, constitute the entire agreement between you and Hustle and govern your use of the Services and your Account, superseding any prior agreements between you and Hustle (including, but not limited to, any prior versions of the Terms of Service).

WHICH MEANS

If Hustle chooses not to enforce any of these provisions at any time, it does not mean that we give up that right later.

These Terms of Service make up the agreement that applies to you. This means that any previous agreements between you and Hustle don’t apply if they conflict with these terms.

9. Intellectual Property and Customer Content

  1. We do not claim any intellectual property rights over the Materials you provide to the Hustle Service. All Materials you upload to your Hustle Store remains yours. You can remove your Hustle Store at any time by deleting your Account.
  2. By uploading Materials, you agree: (a) to allow other internet users to view the Materials you post publicly to your Store; (b) to allow Hustle to store, and in the case of Materials you post publicly, display and use your Materials; and (c) that Hustle can, at any time, review and delete all the Materials submitted to its Service, although Hustle is not obligated to do so.
  3. You retain ownership over all Materials that you upload to the Store; however, by making your Store public, you agree to allow others to view Materials that you post publicly to your Store. You are responsible for compliance of the Materials with any applicable laws or regulations.
  4. Hustle shall have the non-exclusive right and license to use the names, trademarks, service marks and logos associated with your Store to promote the Service.

WHICH MEANS

Anything you upload remains yours and is your responsibility. 

10. Payment of Fees

  1. Hustle charges a 5% transaction fee for all online transactions. The 5% transaction fee is automatically deducted before it hits your wallet.
  2. Hustle charges a fee of 100KES for every withdrawal.
  3. All Fees are exclusive of applicable federal, provincial, state, local or other governmental sales, goods and services (including Goods and Sales Tax under the Goods and Services Tax Act, Chapter 117A of Singapore), harmonized or other taxes, fees or charges now in force or enacted in the future (“Taxes”).
  4. You are responsible for all applicable Taxes that arise from or as a result of your subscription to or purchase of Hustle’s products and services. To the extent that Hustle charges these Taxes, they are calculated using the tax rates that apply based on the billing address you provide to us. Such amounts are in addition to the Fees for such products and services and will be billed to your Authorized Payment Method. If you are exempt from payment of such Taxes, you must provide us with evidence of your exemption, which in some jurisdictions includes an original certificate that satisfies applicable legal requirements attesting to tax-exempt status. Tax exemption will only apply from and after the date we receive evidence satisfactory to Hustle of your exemption. If you are not charged Taxes by Hustle, you are responsible for determining if Taxes are payable, and if so, self-remitting Taxes to the appropriate tax authorities in your jurisdiction.
  5. For the avoidance of doubt, all sums payable by you to Hustle under these Terms of Service shall be paid free and clear of any deductions or withholdings whatsoever. Other than Taxes charged by Hustle to you and remitted to the appropriate tax authorities on your behalf, any deductions or withholdings that are required by law shall be borne by you and paid separately to the relevant taxation authority. Hustle shall be entitled to charge the full amount of Fees stipulated under these Terms of Service to your Authorized Payment Method ignoring any such deduction or withholding that may be required.
  6. You are responsible for all applicable Taxes that arise from or as a result of any sale on your Hustle Store.
  7. You must maintain an accurate location in the administration menu of your Hustle Store. If you change jurisdictions you must promptly update your location in the administration menu.
  8. Hustle does not provide refunds.

WHICH MEANS

Hustle charges a fee of 5% on each online transaction. Hustle also charges 100 KSH for each withdrawal from your mobile wallet. You may be required to remit Taxes to Hustle or to self-remit to your local taxing authority. No refunds. 

11. Cancellation and Termination

  1. You may cancel your Account and terminate the Terms of Service at any time by contacting Hustle Support and then following the specific instructions indicated to you in Hustle’s response.
  2. Upon termination of the Services by either party for any reason:
    1. Hustle will cease providing you with the Services and you will no longer be able to access your Account;
    2. unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any Fees, pro rata or otherwise;
    3. any outstanding balance owed to Hustle for your use of the Services through the effective date of such termination will immediately become due and payable in full; and
    4. your Store website will be taken offline.
  3. If you purchased a domain name through Hustle, upon cancellation your domain will no longer be automatically renewed. Following termination, it will be your sole responsibility to handle all matters related to your domain with the domain provider.
  4. If at the date of termination of the Service, there are any outstanding Fees owing by you, you will receive one final invoice via email. Once that invoice has been paid in full, you will not be charged again.
  5. We reserve the right to modify or terminate the Hustle Service, the Terms of Service and/or your Account for any reason, without notice at any time (unless otherwise required by applicable law). Termination of the Terms of Service shall be without prejudice to any rights or obligations which arose prior to the date of termination.
  6. Fraud: Without limiting any other remedies, Hustle may suspend or terminate your Account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the use of the Services.

WHICH MEANS

To initiate a termination contact Support. Hustle will respond with specific information regarding the termination process for your account. Once termination is confirmed, domains purchased through Hustle will no longer be automatically renewed. If you cancel in the middle of your billing cycle, you’ll have one last email invoice.

We may change or terminate your account at any time. Any fraud and we will suspend or terminate your account.

12. Modifications to the Service and Prices

  1. Prices for using the Services are subject to change upon 30 days’ notice from Hustle. Such notice may be provided at any time by posting the changes to the Hustle Site (hustlesasa.com) or the administration menu of your Hustle Store via an announcement.
  2. Hustle reserves the right at any time, and from time to time, to modify or discontinue, the Services (or any part thereof) with or without notice (unless otherwise required by applicable law).
  3. Hustle shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

WHICH MEANS

We may change or discontinue the service at anytime, without liability.

13. Third Party Services, Experts, and Experts Marketplace

  1. Hustle may from time to time recommend, provide you with access to, or enable third party software, applications (“Apps”), products, services or website links (collectively, “Third Party Services”) for your consideration or use, including via the Hustle App Store, or Experts Marketplace. Such Third Party Services are made available only as a convenience, and your purchase, access or use of any such Third Party Services is solely between you and the applicable third party services provider (“Third Party Provider”). In addition to these Terms of Service, you also agree to be bound by the additional service-specific terms applicable to services you purchase from, or that are provided by, Third Party Providers.
  2. Hustle Experts is an online directory of independent third parties (“Experts”) that can help you build and operate your Hustle Store.
  3. You can engage and work with an Expert directly or through Experts Marketplace. Experts Marketplace provides you with recommendations on Experts that can assist you with different aspects of your Store. Using Experts Marketplace, you can find, hire, and communicate with Experts directly from your Account admin.
  4. Any use by you of Third Party Services offered through the Services, Hustle Experts, Experts Marketplace or Hustle’s website is entirely at your own risk and discretion, and it is your responsibility to read the terms and conditions and/or privacy policies applicable to such Third Party Services before using them. In some instances, Hustle may receive a revenue share from Third Party Providers that Hustle recommends to you or that you otherwise engage through your use of the Services, Hustle Experts, Experts Marketplace or Hustle’s website.
  5. We do not provide any warranties or make representations to you with respect to Third Party Services. You acknowledge that Hustle has no control over Third Party Services and shall not be responsible or liable to you or anyone else for such Third Party Services. The availability of Third Party Services on Hustle’s websites, including the Hustle App Store or Experts Marketplace, or the integration or enabling of such Third Party Services with the Services does not constitute or imply an endorsement, authorization, sponsorship, or affiliation by or with Hustle. Hustle does not guarantee the availability of Third Party Services and you acknowledge that Hustle may disable access to any Third Party Services at any time in its sole discretion and without notice to you. Hustle is not responsible or liable to anyone for discontinuation or suspension of access to, or disablement of, any Third Party Service. Hustle strongly recommends that you seek specialist advice before using or relying on Third Party Services, to ensure they will meet your needs. In particular, tax calculators should be used for reference only and not as a substitute for independent tax advice, when assessing the correct tax rates you should charge to your customers.
  6. If you install or enable a Third Party Service for use with the Services, you grant us permission to allow the applicable Third Party Provider to access your data and other Materials and to take any other actions as required for the interoperation of the Third Party Service with the Services, and any exchange of data or other Materials or other interaction between you and the Third Party Provider is solely between you and such Third Party Provider. Hustle is not responsible for any disclosure, modification or deletion of your data or other Materials, or for any corresponding losses or damages you may suffer, as a result of access by a Third Party Service or a Third Party Provider to your data or other Materials. Google Maps is a Third Party Service that is used within the Services. Your use of the Services is subject to your acceptance of the Google Maps and Earth Enterprise Universal Acceptable Use Policy , Google Maps and Google Earth Additional Terms of Service and Google Privacy Policy as it may be amended by Google from time to time.
  7. You acknowledge and agree that:
    1. by submitting a request for assistance or other information through Experts Marketplace, you consent to being contacted by one or more Experts at the Store Owner’s registered email address (or such other email address provided by you) as well as the applicable user email address; and
    2. Hustle will receive all email communications exchanged via Experts Marketplace or in any reply emails (each a “Reply”) that originate from Experts Marketplace (directly or indirectly) between yourself and Experts. You further agree that Hustle may share your contact details and the background information that you submit via the Experts Marketplace with Experts. Experts may require access to certain admin pages on your Hustle Store. You choose the pages that the Experts can access.
  8. The relationship between you and any Third Party Provider is strictly between you and such Third Party Provider, and Hustle is not obligated to intervene in any dispute arising between you and a Third Party Provider.
  9. Under no circumstances shall Hustle be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary or other damages whatsoever, that result from any Third Party Services or your contractual relationship with any Third Party Provider, including any Expert. These limitations shall apply even if Hustle has been advised of the possibility of such damages. The foregoing limitations shall apply to the fullest extent permitted by applicable law.
  10. You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, Hustle partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, arising out of your use of a Third Party Service or your relationship with a Third Party Provider.

WHICH MEANS

We are not responsible for third party services so use them at your own risk. If you use Third Party Services on the Hustle platform, you permit us to send your data to those services. If you use Third Party Services you agree that we do not provide a warranty, so get advice beforehand.

14. Beta Services

From time to time, Hustle may, in its sole discretion, invite you to use, on a trial basis, pre-release or beta features that are in development and not yet available to all merchants (“Beta Services”). Beta Services may be subject to additional terms and conditions, which Hustle will provide to you prior to your use of the Beta Services. Such Beta Services and all associated conversations and materials relating thereto will be considered Hustle Confidential Information and subject to the confidentiality provisions in this agreement. Without limiting the generality of the foregoing, you agree that you will not make any public statements or otherwise disclose your participation in the Beta Services without Hustle’s prior written consent. Hustle makes no representations or warranties that the Beta Services will function. Hustle may discontinue the Beta Services at any time in its sole discretion. Hustle will have no liability for any harm or damage arising out of or in connection with a Beta Service. The Beta Services may not work in the same way as a final version. Hustle may change or not release a final or commercial version of a Beta Service in our sole discretion.

15. Feedback and Reviews

Hustle welcomes any ideas and/or suggestions regarding improvements or additions to the Services. Under no circumstances shall any disclosure of any idea, suggestion or related material or any review of the Services, Third Party Services or any Third Party Provider (collectively, “Feedback ”) to Hustle be subject to any obligation of confidentiality or expectation of compensation. By submitting Feedback to Hustle (whether submitted directly to Hustle or posted on any Hustle hosted forum or page), you waive any and all rights in the Feedback and that Hustle is free to implement and use the Feedback if desired, as provided by you or as modified by Hustle, without obtaining permission or license from you or from any third party. Any reviews of a Third Party Service or Third Party Provider that you submit to Hustle must be accurate to the best of your knowledge, and must not be illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. Hustle reserves the right (but not the obligation) to remove or edit Feedback of Third Party Services or Third Party Providers, but does not regularly inspect posted Feedback.

16. DMCA Notice and Takedown Procedure

Hustle supports the protection of intellectual property and asks Hustle merchants to do the same. It’s our policy to respond to all notices of alleged copyright infringement. If someone believes that one of our merchants is infringing their intellectual property rights, they can send a DMCA Notice to Hustle’s designated agent using our form. Upon receiving a DMCA Notice, we may remove or disable access to the Materials claimed to be a copyright infringement. Once provided with a notice of takedown, the merchant can reply with a counter notification using our form if they object to the complaint. The original complainant has 14 business days after we receive a counter notification to seek a court order restraining the merchant from engaging in the infringing activity, otherwise we restore the material.

WHICH MEANS

Hustle respects intellectual property rights and you should too. If we receive a DMCA Notice, we may disable access or remove the allegedly infringing content from your website. If you don’t think the claim is valid, you can proceed with a counter notification.

If you believe one of our merchants is infringing your intellectual property rights, you can send Hustle a DMCA Notice. We will expeditiously disable access or remove the content and notify the merchant.

17. Rights of Third Parties

Save for Hustle and its affiliates, Hustle Users or anyone accessing Hustle Services pursuant to these Terms of Service, unless otherwise provided in these Terms of Service, no person or entity who is not a party to these Terms of Service shall have any right to enforce any term of these Terms of Service, regardless of whether such person or entity has been identified by name, as a member of a class or as answering a particular description. For the avoidance of doubt, this shall not affect the rights of any permitted assignee or transferee of these Terms.

WHICH MEANS

Only Hustle, Hustle Users and persons accessing Hustle Services have any rights under these Terms of Service.

18. Privacy & Data Protection

Hustle is firmly committed to protecting the privacy of your personal information and the personal information of your customers. By using the Service, you acknowledge and agree that Hustle’s collection, usage and disclosure of this personal information is governed by our Privacy Policy

WHICH MEANS

Hustle’s use and collection of personal information is governed by our Privacy Policy.

19. Suspension of HustleSasa Accounts

In cases where merchants receive multiple refund requests without reasonable explanation, HustleSasa reserves the right to suspend or block the associated accounts. Excessive refund requests not supported by valid justifications may indicate potential misuse of the platform’s services, compromise the integrity of transactions, or disrupt the overall user experience. Such actions are necessary to maintain the trust and fairness within our community of users. HustleSasa will undertake a thorough review of the circumstances before implementing any suspension or blocking measures, and affected parties will be duly notified with an opportunity to provide clarifications or appeal the decision. We encourage merchants to ensure transparency, integrity, and accountability in their dealings to foster a positive and sustainable ecosystem on our platform.

20. Withdrawals 

All accounts will need to go through a verification process before being able to withdraw funds. Here is a link to the verification form: Persona

Events merchants will only be permitted to make a withdrawal of up to 30% of sales up to the event day to allow for possible refunds due to cancellation/postponement.

Contacts

Email: support@hustlesasa.com
Instagram: @hustlesasa
Facebook: hustlesasa

How can we help?