Erase a customer’s personal data
You can request to erase a customer’s personal data and redact your customer’s personal data from Hustlesasa’s records, and from any apps and channels that you’ve installed from your Hustlesasa admin. Hustlesasa only redacts personal information, such as your customer’s name and address. Non-personal data, such as order information about what was sold, the date and time of the sale, and the order value is maintained. It’s your responsibility to contact any other companies that you’ve shared the customer’s personal data with.
Note
A request to erase a customer’s personal data doesn’t erase data associated with the Shop app.
Steps
- From your Hustlesasa admin, click Customers.
- From the customer list, click the customer profile that you want to request an erasure for.
- Click More actions > Erase personal data.
Delays in processing erasure requests
By default, Hustlesasa won’t erase personal data if the customer has made an order in the last six months (180 days), in case a chargeback occurs. If a request for erasure is submitted during that time, then it will remain in a pending state until the required time has passed. When that required time has elapsed, Hustlesasa completes the erasure request. You don’t need to submit another request.
To override this processing delay, contact Hustlesasa Support.
Cancel a pending erasure request
After you submit a request to erase your customer’s personal information from your store, you have 10 days to cancel the request.
Steps
- From your Hustlesasa admin, click Customers.
- From the customer list, click the customer profile that you requested an erasure for.
- In the Erasure request submitted section, click Cancel request.
Edit or delete a customer profile
If a customer profile already exists in Hustlesasa, then you can edit the profile from the Customers page. Learn more about editing customer profiles.
You can also delete individual customer profiles, an action that can’t be undone. Deleting a customer profile is different from erasing a customer’s personal data. Learn more about deleting customer profiles.
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